Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of goods are exempt from being returned, including items that are marked as final sale or custom-made products. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Process
To initiate a return, you must first email us at [email protected] to request a return authorization. Please include your order number and a brief description of the reason for the return. We will respond with instructions on how to proceed. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, typically 5-10 business days, depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you need a different item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product and helps us manage inventory effectively. Please follow the return process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Include your order number and a description of the issue, along with any supporting photographs. We will assess the situation and may offer a replacement or refund based on our evaluation. Timely communication is essential to resolve these issues effectively.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Our customer service team is available to help you navigate the return process and answer any questions you may have.